Privacy Policy

This privacy policy discloses the privacy practices for pointvaper.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
Our site is hosted on the wix.com server, and we are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Cookies
Our Website is hosted on a wix.com server and may use cookies on the site. However, we have no access to or control over these cookies.

Orders
We request information from you on our order form. To buy from us, you must provide contact information Name, Phone Number and Shipping address. Wherever we collect credit card data it is encrypted and directly transmitted through authorize.net.  This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect credit card data it is encrypted and directly transmitted through authorize.net. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information for customer service are granted access to personally identifiable information.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (715) 321-4114 or info@pointvaper.com

Purchase Policy

By purchasing products from pointvaper.com  you certify and agree that you are over 18 years of age and that products purchased from pointvaper.com  are to be used solely by persons over the age of 18.
You agree that no claims about safety, health benefits or uses for the products were specifically stated by pointvaper.com
You assume all liability for proper use of the products purchased from pointvaper.com.
pointvaper.com will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from pointvaper.com.
Products sold by pointvaper.com have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease.
Comments/reviews posted by visitors or customers of pointvaper.com or associated websites do not represent the opinion of pointvaper.com or its employees or representatives.

 

Return Policy

pointvaper.com is dedicated to ensuring that each item you receive is in perfect working order and that you have received the proper item.  Returns are accepted on DOA/Wrong item received items only.

 

We do not accept returns on:

  • Non Defective Items (excluding wrong item)

  • “Buyers Remorse”

  • Any E-Juice or battery due to their volatile nature (excluding DOA)

  • Cartomizers, Atomizer, or any Rebuildable device except for DOA

 

If you have received the wrong item(s) or your item is DOA please let us know immediately. We will credit you upon receiving the item(s) we will mail you the proper/replacement item(s). If your items is missing parts please contact us and we will handle it on a case by case basis.

 

We will accept claims for any DOA or wrong item received for up to 48 hours after the day you receive your item (verified through shipment tracking). There is no exception to this policy, and statements including “I just now opened the shipment”, “We were out of the Office”, “I didn’t know”, and “We just now noticed it” will not influence the enforcement of this policy. Please check each shipment you receive from us to ensure that everything is correct and in working order. 

 

We will not accept returns because of compatibility issues. We will not accept returns of functioning item in perfect working order and will not cover your shipping. We encourage you to please carefully, do your research on the item before purchasing it in order to ascertain the compatibility and  they are what you want, we welcome any questions you may have that will make this process easier for you.

Warranties

Due to the nature of any batteries we will not carry any personal warranty for them beyond DOA. We encourage you to check each item as you receive them for accuracy and functionality.

 

We are not responsible for any loss, liability, damage (direct or indirect), personal injury, or expense of any nature that may occur to you or third party recipients due to the use of our items. Furthermore we are not liable for any of the previously mentioned scenarios that may occur due to our omission, delay, accidental, or inaccuracies of information stated on this website. We encourage every customer to research an item before purchasing it.

 

By placing an order with pointvaper.com you agree to our Terms and conditions including, but not limited to our return policy and other information displayed on this page.

 

Shipping FAQ:

Everything shipped from pointvaper.com will always have a tracking number. You can track your orders via the tracking number and if you believe your package to be missing or delayed please use the information below to answer any questions you may have.

 

We also offer insurance for your order for an additional fee. By insuring your package you will protect your orders from any damages that may occur.  

 

Unfortunately, we cannot tell you exactly where your order is or why it hasn't arrived in a timely fashion. We encourage you to contact the US Postal Service via the link below should a problem arrise as we cannot on our end open a ticket for you through them.

 

What Options Exist for Late, Lost, or No Delivery of Mail?